The Entourage Help Page

Articles

• Switch from Mail to Entourage
• Entourage not Outlook
• Packet Sniffing or Port Trace
• Sync Services Basics
• Spotlight Basics
• Traveling Light
• Why did MS replace Outlook for Mac with Entourage?
• Confused over MS Update Version numbers?
• Not Outlook clone

Most Asked Questions

Top Entourage 2008 FAQs

1. Rules not working after import
2. Empty Cache
3. Conduit missing for sync
4. Run multiple versions of Office apps at same time
5. Fonts increasing in size with each reply
6. Answers to general questions on updating, installing, version info
7. Product keys on the Home and Student edition-how to reset
8. Some fonts do not display correctly after Office 2008 is installed

Note many problems in the 12.0.0 version have been fixed in 12.1.0 (SP1) or higher. Be sure to update!

Most common mistake in installing Office 2008 is not quitting all applications before running the installer. See Dos and Don'ts for a good install

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All Versions

1. Basics
   1. Select Entourage as my default mail program
   2. Remove the Test Drive for Office
   3. How do I know what version of Entourage I have installed?
   4. How can I make sure that the latest update has been applied?
2. Cross Platform Questions
   1. Convert Mail from Windows to Mac
   2. Import/export .csv files
   3. Import .pst files
3. Database Questions:
   1. How do I rebuild my database?
   2. If I rebuild my Entourage database will I lose all my categories and links!
4. Errors
   1. Number Errors
   2. Text Errors
   3. Install/update Errors
   4. Common Errors
   5. Exchange Errors
   6. Print Errors
   7. iPhone Errors
5. Identity Questions
   1. Location of my data (mail)
      How can you backup, if you don't know where it is?
   2. Backup
   3. Move Entourage data to a new computer
   4. Lost my identity
   5. Entourage uses a brand new identity when it starts up
   6. Error message: "This identity cannot be opened with this version of Entourage"
6. Install Questions:
   1. Product keys on the Home and Student edition-how to reset
   2. Install Errors...cannot install or update
   3. How to install Office 2008
   4. How to update Office 2008
7. Troubleshoot:
   1. How to troubleshoot Entourage
   2. How to solve crashes, quits and other problems
   3. Understand error messages
8. Forward HTML messages
9. Incoming message going to wrong folder
10. Switch my reply/signature placement in a message
11. Remove addresses from the Most Recently Used (AutoComplete) list
12. Block junk mail
13. Should Mac Users Run Antivirus Software? (article on TidBITS)
14. Solve send & receive problems
15. Download my Hotmail account
16. Can I view all accounts in one Inbox?
17. Stop automatic CAPs at beginning of line
18. Messages are failing to display inline images (Entourage 2004 only)
19. Create "Out of Office" reply (now included in Entourage 2008)
20. Creating complex HTML messages